ECM Environment upgrade and Content Migration

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+1800900122

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55 Main Street, 2nd Blok, 3rd Floor, New York City

Challenges

Legacy ECM environment was outdated and difficult to maintain, leading to performance and scalability issues.

Content growth placed pressure on the existing infrastructure, impacting processing speed and user productivity.

This SLA covers the maintenance and support as per the following:

Deployment Environments:
- Production environment.
- Non-production environment.
Products installed in each environment:
- IBM FileNet
- IBM DataCap

solution brief

TECH-HUB, delivered a comprehensive multi-operating model to manage and upgrade Zain’s IBM ECM solution. Tech-HUB allows providing the high level of service reflected in their business agreements. And provide ECM Consultancy Service Scope of Work to improve the work procedures and Zain’s business process.

Our approach applied common, consistent management practices across environments, supported by a clear Service Level Agreement (SLA).

Key activities included:

Upgrade & Migration: Modernized the ECM platform (IBM FileNet and IBM Datacap) with a seamless content migration strategy to ensure zero data loss and minimal downtime.
Environment Coverage: Supported both Production and Non-production environments, ensuring continuity across all operations.
Optimized Infrastructure: Improved system performance, scalability, and resilience to support Zain’s future content growth.
Integration Enablement: Connected ECM with Zain’s critical business applications to improve workflow efficiency.
Maintenance & Support: Established SLA-based support for both environments, ensuring consistent availability and proactive issue resolution.
User Enablement: Delivered training and knowledge transfer sessions to ensure smooth adoption and long-term sustainability.

Project info

Project Team:

・System engineers.
・FileNet developer.
・Datacap developer.
・ECM consultant
Customer:

Zain Telecommunication
industry:

Telecommunication
Country:

SUDAN
Technologies:

・IBM FileNet
・IBM DataCap