TECH-HUB, delivered a comprehensive multi-operating model to manage and upgrade Zain’s IBM ECM solution. Tech-HUB allows providing the high level of service reflected in their business agreements. And provide ECM Consultancy Service Scope of Work to improve the work procedures and Zain’s business process.

 Our approach applied common, consistent management practices across environments, supported by a clear Service Level Agreement (SLA).

Key activities included:

• Upgrade & Migration: Modernized the ECM platform (IBM FileNet and IBM Datacap) with a seamless content migration strategy to ensure zero data loss and minimal downtime.
• Environment Coverage: Supported both Production and Non-production environments, ensuring continuity across all operations.
• Optimized Infrastructure: Improved system performance, scalability, and resilience to support Zain’s future content growth.
• Integration Enablement: Connected ECM with Zain’s critical business applications to improve workflow efficiency.
• Maintenance & Support: Established SLA-based support for both environments, ensuring consistent availability and proactive issue resolution.
• User Enablement: Delivered training and knowledge transfer sessions to ensure smooth adoption and long-term sustainability.